Shipping

How much is shipping?

There is a FLAT RATE for ground shipping to the continental United States of $15.00 for FedEx, UPS ground or USPS if you would like a faster shipping option please call us at 585.483.0358 to inquire as we ship through all major carriers.  2nd Day and Overnight options will be available at checkout  in the near future.

There is a FLAT charge of $16.00 for FedEx SmartPost® for our customers that need shipments to P.O. boxes, this option will be available at checkout.

For orders shipping to Hawaii and Alaska, please call or email so that we can give you the correct shipping rates.

For ALL Internatinal orders, including Canada and Mexico, please call 585.483.0358 to be quoted on shipping rates. (Any duties due are at the buyers expense)

 

What does Special Order mean?

If a product has an Availability of 'Special Order' this means it is not a regularly stocked item in our main warehouse.  This means that we will order your product upon the reciept of your paid through order.  Lead times on these items vary tremendously from days to weeks, so if you have any questions regarding specific Special Order items please feel free to email us at support@filterchoice.com or give us a call at 585.483.0358.

Do you ship C.O.D?

At this time we do not.  We are trying to get this set up, it will be available in the shipping dropdown menu when it is active.

Can I choose my shipment carrier?

Yes, we ship via FedEx, UPS, FedEx SmartPost® and USPS.  You will be given the option at checkout to choose your carrier, if you do not see a drop down option please distinguish which carrier you want in the notes section at checkout.  If you are shipping via UPS or FedEx we will need your physical address, as UPS and FedEx do not ship to post office boxes.  If you choose FedEx and you do not have a  physical address please choose FedEx SmartPost® or USPS at checkout so that it can be delivered; choosing FedEx SmartPost® will lengthen your delivery time as it does tend to take longer.

When will my order ship?

Most orders that are placed before 2:30 pm EST will ship the same day unless there is an inventory issue.

Any orders placed after 1:30 pm EST will be shipped via UPS or USPS due to our FedEx pick up time.

If you would like your order shipped via FedEx your order needs to be placed on or before 12:00 pm EST to ensure same day shipping.

If your order is placed after 4:00 pm EST, it will ship the following business day, unless there is an inventory issue.

If there is an inventory issue, or we do not have the product you ordered in stock, we will contact you via eMail or by phone as soon as we can with the products lead time.

Where do you ship?

We ship to the lower Continguous United States (lower 48 states) and Washington D.C..

If you need your order shipped to Hawaii, Alaska or Puerto Rico please call 585.483.0358 to place your order so that we can expedite the ordering process.

For any other INTERNATIONAL or Canadian orders please call 585.483.0358 so that we can assist you with your order. 


Returns

 

How do I return or exchange an item I purchased?

Merchandise must be returned within 14 days from the day it was received. Returns received within 14 days will be refunded full invoiced amount less the original freight/shipping charges. There will be a 25% restocking fee for merchandise received after 14 days.  You will receive a full refund less the original shipping charge and the 25% restocking fee within 30 days of return approval.

Returned volume/bulk orders and "Special Orders" will be charged a 30% restocking fee.

Merchandise must be returned in new, unused condition and resalable with original tags and packaging. If items are not received in resalable condition they will be returned at the customers' expense.

Please call our offices before returning any items as we need to approve your request and generate a 'Return Authorization' or RMA for your return so that we can track the transaction.

If an item is damaged upon receiving, please contact us immediately. We will happily replace and/or refund the cost of the product to you. In these situations please contact us by phone at 585.483.0358, as this will guarantee the fastest response time.

Refunds will be given on merchandise only. Original shipping charges (if any) are non-refundable.

Shipping will be charged on all exchanges.

If we have sent an item(s) in error we will reimburse your return shipping expenses and replace the item(s) at no additional charge.

If you return any items for a refund from an order that received FREE Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.

All refunds will be processed once the goods or product are received back in the condition in which they were sent out.  Once the product arrives at our warehouse refunds will be processed within 3 business days, most refunds will post to your account within 30 days of being processed.

 

Canceling

 
   How do I cancel an order that I have already placed?
   
   If you would like to cancel an order, in part or whole, please contact us by phone, as this will guarantee the fastest response time. You can call 585.483.0358.  We process orders as soon as we receive them so that we can get orders to you as soon as possible, so please contact us as soon as you know that you want an item canceled.  If you cannot call, you can email support@filterchoice.com, but we cannot guarantee the order or parts of your order will be canceled in time, as the email is not checked all the time.